FAQ
Frequently Asked Questions
General
Quiltfolk is a quarterly magazine focusing on quilt history and quilt culture in America. Each issue features a different state and showcases quilters, shop owners, historians, designers, and crafters who shape quilt culture in that area. With striking images and detailed stories, you can be an armchair traveler on the pages of Quiltfolk.
We do not feature patterns in our magazine because they are already in such abundance within the industry. Our primary goal is to tell the stories of the heartfelt makers behind the stitches. But, with that said, we do our best to promote patterns designed by the quiltfolk featured in the magazine, so be sure to subscribe to our newsletter for special offers! You can also check out our own line of Foundry Quilt patterns here.
While we do occasionally re-print sold out back issues, there is no specific re-print schedule. The best way to learn when an issue is back in stock is to sign up for our newsletter.
The guild locator allows people to easily find a guild near them. If you belong to a guild and believe they may be interested in participating in our guild program, have a board member fill out the submission form here: https://www.quiltfolk.com/guild-submission/ It's 100% free for guilds to participate.
Nope! If you need to update your listing or contact information, send us an email at hello@quiltfolk.com.
There is a $5 shipping charge for all domestic orders under $60, which applies automatically at checkout. All orders of $60 or more receive free shipping! When shipping to Alaska or Hawaii, there are a few exceptions to our normal shipping rates for items like the Heirloom Quilt Ladder, due to the significant increase in cost for large and/or heavy products.
We most certainly do! There is a $40 flat rate shipping charge for international subscriptions, which will cover the cost of four quarterly releases. All other international orders require a $23 flat-rate shipping fee—and depending on the country, the customer may also be responsible for covering import taxes, customs charges, or border fees.
Subscription Questions
By default, Quiltfolk subscriptions are set to automatically renew on a yearly basis. If you do not want your subscription to automatically renew, you can click "Do Not Renew" on your account page OR send us an email at hello@quiltfolk.com.
By default, Quiltfolk subscriptions are set to automatically renew on a yearly basis. If you would prefer to manually renew your subscription each year, you can click "Do Not Renew" on your account page OR send us an email. But if you would like to cancel your recent renewal, you will need to send a direct email to hello@quiltfolk.com for assistance in doing so.
You will need to place a separate order for each subscription and make sure to check the box labeled "Ship to a different address?" on the checkout page.
All new subscriptions begin with the next issue release. Subscriptions that begin on or after the first day of January, April, July, or October will not receive that quarter's release as part of their subscription. But don’t worry! If you want that quarter’s release, you can choose it as your complimentary issue using the drop-down menu on the Subscribe page.
You can choose your free magazine using the drop-down menu on the Subscribe page. If you don't select one before checking out, we will send you our most recent release free of charge.
Account Questions
Active: Your subscription is active and will automatically renew. Pending Cancelation: Auto-renew has been turned off, and your subscription will expire at the end of the paid period (check the end date on your subscription).
1. You can go to Quiltfolk.com, log in, and click the “My Account” button in the top right-hand corner of your screen. A new menu will populate on the left-hand side. Click “Subscriptions.” Your subscriptions will appear on the main page. Locate your current subscription, and click the “Pay” button next to it. This will take you to a checkout page where you can authorize your renewal.
2. You are also welcome to call us at 541-222-0708, and we can quickly update your card over the phone.
You can change this setting in the "Payment Method" tab on your account.
You can update your address on your account page. If you have an active subscription, you will need to update it on both the "Address" tab and your subscription. You can also send us an email at hello@quiltfolk.com.
You can create an account when placing an order! You can also use guest checkout for most products (excluding subscriptions and workshops) if you do not want to create an account.
Your order may not have a tracking number if a) it hasn't shipped yet, or b) it was shipped directly from our printhouse (e.g. subscription shipments). If you're not sure, email hello@quiltfolk.com for clarification.
Workshop Questions
Not to worry! You will have lifetime access to the recordings and all other resources following the live event.
Head to your workshop's Attendee Hub, where you'll find recordings or, if your workshop has not yet taken place, information on how to join the live event.
There are no supplies included when you sign up for a workshop. For some workshops, there may be materials or extra goodies available for purchase separately. Those can always be found in the “Goodies” tab in the Attendee Hub.
Quiltfolk now offers digital gift cards which are a really easy way to gift a workshop! Simply select the amount you'd like to gift and the recipient will be able to set up an account allowing workshop access. Alternatively, you can enter the recipient's full name and email address in the “Order Notes” section on the checkout page. This will allow us to provide the recipient with access to all electronic resources and attendee information for that workshop.
No. While some people like to do some preparation ahead of time, you can choose to work on your project at your leisure. You are more than welcome to even watch the live event prior to beginning your project, since you will have lifetime access to the recordings and can rewatch them at any time.
On your workshop's Attendee Hub page, you will find the preparation information under the "Prep" tab. More information is added as a workshop gets closer, so if you're not seeing it right away, stay tuned for updates. Once the live has concluded, the full instructions will be added to the Hub along with any additional information.
No. If you have an active Passport, then you are already registered for upcoming Adventure Workshops! If your Passport status is "Pending Cancelation," you will only be able to access workshops that take place prior to your Passport's end date.
Yes, Adventure Passports renew automatically on an annual basis. This setting can be turned off at any time from the "My Account" page or by emailing us at hello@quiltfolk.com.
Your Passport covers the next three workshops that occur after the purchase is made. For example, if you purchase a Passport in August, your Passport will cover the next three workshops that take place in October, January, and June.
At this time, we aren't able to upgrade a single workshop purchase to a Passport. Signing up for a Passport will automatically enroll you in our next three workshops and save you 25% off registration.
